Refund & Cancellation Policy

This policy applies to all payments made to DaxHive HQ Private Limited for the Founding Member Programme, DaxHive Academy workshops, and subscription services. Last updated: 21 June 2026.

All refund requests are processed in accordance with the Consumer Protection (E-Commerce) Rules 2020 and applicable Indian consumer protection law.

1. Founding Member deposit (₹3,000)

• The ₹3,000 founding-member deposit locks your subscription rate and is fully adjusted against your first invoice — it is not an additional charge.
• Full refund: if DaxHive does not launch its subscription service by 15 August 2026, all founding-member deposits will be refunded in full to the original payment method, automatically, within 7 business days.
• Cancellation before launch: you may cancel your founding reservation at any time before the launch date by emailing us; we will refund your deposit within 7 business days.
• After launch: once DaxHive launches and your subscription onboarding begins, the deposit is applied to your first invoice and the standard subscription cancellation terms (Section 3) apply.

2. Academy workshops

• Cancellation before the session: notify us by email before the session start time and we will either transfer you to a future batch or issue a full refund — your choice.
• No-show (no prior notice): the session fee is non-refundable. However, you will receive the session recording and any bonus materials by email within 48 hours.
• Session cancelled by DaxHive: if we cancel or significantly reschedule a session, you are entitled to a full refund or free transfer to another batch — your choice — within 5 business days.
• Technical issues on our side: if a session is interrupted or unusable due to a technical failure on our part, we will offer a free re-session or a full refund.

3. Subscription services

• Cancellation: subscriptions are month-to-month. Cancel at any time by emailing sahamofamily@gmail.com. Cancellation takes effect at the end of your current billing month; you retain access until then.
• Refunds for the current month: the current month's subscription fee is non-refundable once the team has begun work for that billing cycle. This reflects the allocation of dedicated team capacity to your account.
• Exception — service not delivered: if we fail to deliver the agreed services in a billing month due to reasons within our control, you are entitled to a pro-rated refund for the undelivered portion. Raise this with our Grievance Officer within 14 days of the billing date.

4. How refunds are processed

• Refunds are returned to the original payment method (card, UPI, net banking, wallet) via Razorpay or Cashfree.
• Processing time: 5–7 business days after approval, subject to your bank's processing time (which may add 2–3 business days).
• We will email you a refund confirmation once initiated.

5. How to request a refund or cancellation

Email sahamofamily@gmail.com with:

• Your name and registered email/phone
• The payment amount and Razorpay/Cashfree payment ID
• The reason for your request

We aim to acknowledge all refund requests within 48 hours and resolve them within 7 business days, Monday to Saturday.

6. Disputes

If you are not satisfied with our response, you may raise a complaint with our Grievance Officer (details on our Privacy Policy page). Unresolved disputes are subject to the governing law provisions in our Terms & Conditions.

Contact

DaxHive HQ Private Limited · Unit 101, Oxford Towers, 139/88 HAL Old Airport Road, H.A.L II Stage, Bangalore – 560008, Karnataka, India
Email: sahamofamily@gmail.com · Phone: +91 93648 39234